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Online questionnaire

The Active Lives Children and Young People survey was hosted using Ipsos’ global Dimensions platform in Rackspace, a managed hosting facility. The security features offered by Rackspace, and Ipsos are listed below:

At Rackspace:

  • The Rackspace Data centre is audited to comply with applicable UK compliance laws and regulations. A list of these certifications can be found here: https://www.rackspace.com/en-gb/compliance.
  • The servers and network infrastructure are physically located in England.
  • The servers and network components are fully redundant.
  • Rackspace guarantees recovery of hardware failures within one hour.
  • Strictly monitored access to all data centres using keycard protocols, biometric scanning protocols and continuous interior and exterior surveillance.
  • Access limited to data centre personnel only without exception.
  • All data centre employees undergo thorough background security checks before being employed. 

At Ipsos:

  • All access to Dimensions’ questionnaires and data was password protected.
  • Only a small number of online survey experts had access.
  • Survey data and any respondent personal information were stored in separate databases.
  • Penetration testing was carried out on our installation to check that there were no problems.
  • Survey URL and QR codes

    When deciding on the URL to use for the survey, we considered how brevity might affect ease of participation.

    We decided to use short URLs, as we thought this would improve accessibility and would help maximise response rate. 

    This was especially important for younger pupils, who needed to be able to type the URL into their computers during lesson time, or at home.

    Each URL therefore consisted of the domain ipsos.uk followed by a unique randomly generated seven letter string e.g.: https://ipsos.uk/FCDZKXO.

    These URLs were seven letters, which is the same length as academic year 2017-18 (Year 1) and longer than the five letters used between academic years 2018-19 and 2020-21.

    The reason for this was to allow for a large enough number of unique combinations, while excluding letters which were found from previous years to be easily confused.

    The letters V, Q, I, M and S were not included in the short URLs because of their similarity with other letters or numbers. Every URL had Z as the fourth letter to avoid short words featuring in the URLs.

    The survey was hosted on the Ipsos website, which ensured the legitimacy of the survey was immediately evident.

    Each sampled school was provided with a series of unique URLs through which the survey could be completed:

    • One URL was provided for each sampled year group within the school (in the majority of schools three year groups were sampled, and therefore three URLs were issued, but in a small number only two year groups were sampled and therefore two URLs were issued),
    • One URL was provided for the parent survey,
    • One URL was provided for the teacher survey.

    Schools were able to opt in to the survey. This could be schools which had not been sampled at all, or schools could request that additional classes took part in the survey, beyond the three chosen in that school. This could be additional classes within a selected year group or other year groups.

    Where requested, up to three URLs were provided for non-sampled classes (for use where the school asked additional classes to complete the survey or for schools not included in the sample at all). Schools were provided with URLs for classes in school years 1-2, school years 3-6 and/or school years 7-11 as appropriate.

    Allocating unique URLs in this way meant that respondents saw only the questions that were appropriate to them given their role (pupil, parent, teacher) and, where applicable, year group (1-2, 3-6, 7-11).

    The unique URL also minimised error by ensuring that the data collected was automatically allocated to the correct school (which may not have been the case had respondents been required to identify their school and year group themselves).

    During academic year 2023-24 (Year 7), the use of QR codes was piloted across a small group of APs. Each unique QR code directed users to a specific survey link.

    As feedback on the pilot programme was positive, as a result this system was implemented across the entire sample for academic year 2024-25 (Year 8). QR codes were created for all schools and APs could access and provide these to schools if they wished.

    Read less about Survey URL and QR codes

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