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Accessibility statement

This accessibility statement applies to the website. It doesn't cover the following subdomains:


This website is run by us and we want as many people as possible to be able to use it. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen and without content being truncated or overlapping
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


Feedback and contact information

If you need information on this website in a different format like large print, or Braille:

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact us using the contact details on, or email us at

Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service.

Contacting us by phone or visiting us in person

You can contact us by telephone on 0345 8508 508.

Or you can visit us in person and our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language interpreter. Our office address is:

3 Oakwood Drive
LE11 3QF

Technical information about this website’s accessibility

We're committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • WCAG 2.1: All known non (A and AA) compliances from an accessibility audit in Nov 2021 have been fixed, but are awaiting a re-test to confirm these have been successfully resolved.

Disproportionate burden

We've assessed that it would be a disproportionate burden to fix all documents, including PDFs, published on this website since 23 September 2018. You can read our disproportionate burden statement here.

What we're doing to improve accessibility

We're working towards WCAG 2.1 AA certification and are currently dealing with the final issues. We plan to confirm compliance during Q3 2022 (excluding PDFs). We also plan to continue testing during 2022-2023 in a programme of continual assessment.

Preparation of this accessibility statement

This statement was prepared on 18 December 2020, and last reviewed and updated on 2 March 2022.

This website was last tested on 08 November 2021. The test was carried out by Test Partners Ltd.

We followed GOV.UK guidance on deciding how to check this website, as follows:

  1. We used an automated website mapping tool to identify all the pages and documents on the website.
  2. We identified the subdomains that are out of scope and removed all the pages from the page list.
  3. We removed all the documents from the list. It hasn't yet been decided if they'll be fixed immediately, fixed on demand or if either the 'legacy office documents' or 'disproportionate burden' exemptions will continue to be used.
  4. We grouped the remaining pages according to type, such as all the 'News' pages, 'Blog' pages, 'Case studies' etc.
  5. We manually assessed a number of pages from each group to determine the level of consistency within the group and the type of content on those pages.
  6. We manually assessed all the 'unique' pages such as the homepage and 'Contact us' to determine the type of content on those pages.
  7. We identified a minimum representative subset of pages that contain examples of the most common layouts, components and features, including:
    • The header and footer
    • Important 'unique pages'
    • Pages with text content and data tables
    • Pages with informational images, images of text and video content
    • Interactive elements such as forms, tabbed interfaces, carousels, hide/reveal functionality and content filtering
    • AJAX content loading.
  8. We conducted a manual WCAG audit on the representative subset of pages.
  9. We conducted two rounds of fixing and retesting, such that most WCAG non-conformances have been fixed.
  10. A further round of fixing has been done and retesting is planned.
  11. When all the non-conformances arising from the manual testing have been fixed, we'll conduct an automated accessibility test of all the pages.
  12. We'll conduct further rounds of fixing and retesting until all the WCAG non-conformances have been fixed.

Alternative formats

All our publications can be made available in an alternative language, in Braille or large print format or on tape if requested. To request this service, please call 03458 508 508.

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