How we handle your request
We’ll acknowledge your request within three working days and provide you with the date by which we expect to respond in full – in most cases we’ll provide our full response to you within 20 working days of receiving your request.
We try to be as open as possible and provide you with the information you’ve requested, but there may be occasions where we decide to withhold information because it’s exempt from disclosure under the FOI Act. If this is the case, we’ll explain the reasons for our decision.
If the total number of pages requested exceeds 50, then there’s a charge of 5p per A4 sheet for the supply of hard copies. In addition, we make a fixed charge of £5 for copies of our Asset Register and Gifts and Hospitality Register.
There’s no charge for the supply of electronic copies.
Complaints and feedback
If you’re unhappy with the service you receive in relation to an information request, or would like to request a review of a decision to withhold information under an exemption in the FOI Act, you can ask us to carry out an internal review.
A member of staff who was not involved in considering the original request will undertake the review and inform you of the outcome, usually within 20 working days.
If you’re unhappy with the outcome of the internal review and feel that we’ve not complied with our obligations under the FOI Act, you can complain to the Information Commissioner, who can be contacted at the address below:
The Information Commissioner’s Office
Tel: 01625 545 700
All our publications can be made available in an alternative language, in Braille or large print format or on tape if requested. To request this service, please call 08458 508 508.