Phase two: understanding users and non-users
One of the things that really stood out in this phase was that, regardless of the type of organisation, motivation, focus or activity delivered, most community organisations wanted help in the same areas – finances, volunteers and participants.
For both users and non-users of Club Matters, signposting to resources and support from a trusted organisation was key, so we realised how essential it was that the new site continued to be promoted in this way.
Phase three: branding and placement
Our conversations made us realise that not all community organisations see themselves as a ‘club’ or a 'sport deliverer', as for many, providing sport and physical activity is just part of what they do and that made the name “Club Matters” unsuitable for many.
This led us to learn we needed three things:
- a better emotional connection with volunteers and community organisers rather than just jumping straight to tasks and solutions
- focusing on the organiser (not the organisation) in order to have a broader appeal
- to focus on the commonality that all volunteers and community organisations have – the joy of being active and being connected to others, and the joy of giving something back to their community.
So how is Buddle different?
Buddle as a brand name is a declaration of intentions: an amalgamation of "buddy” – the role Sport England seeks to play to the organisations we support – and "huddle” – in reference to embracing each other, coming together and the collaboration required to run a club or community group.
It’s short, memorable, bold and deliberately different, and it comes with an exciting new website that has a clean and fresh look that feels a lot more fun and is easier to navigate.
And whilst it has a lot of the same great content Club Matters had, we have added in a new sections like 'Your Stories'.
This is a space to celebrate the fantastic things that organisers/volunteers do - from little wins to big projects in order to shine a light on clubs and groups, regardless of the activity they deliver.
We now also have a dedicated section on inclusion, plus we’re stitching messages on inclusion, diversity and equity into all the resources.
Plus we have been creating more content on culture and values, linking them to other topics like decision-making, recruiting volunteers and generating income.
And we’ve also added in a section on environmental sustainability.
As well as it being a big issue for us, we know many community organisations want help with this topic.
We hope you like the new site, so please have a look around and let us know what you think.
And please join us in promoting this resource to volunteers and community organisers that you work with and support.
It's very important for us to keep the conversation going, so if you want to discuss any topics or issues for inclusion on the site, or if want to share stories of the amazing volunteers you work with, please, get in touch.