Sport England

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Sport England SW lead by example

South West Quest management team Photo (Front, L to R): South West Quest management team - Jonathan Calderbank, development manager; Jason Lyons, customer relations and marketing manager; Laura Phelps, business support manager and Jim Barrett, improvement manager.

Sport England South West have broken a record. And there was much cheer around the regional office as we celebrated scoring the highest possible mark in the ‘highly commended’ category with our first ever Quest assessment. It sets an example for other sports partnerships across the region.

Our organisation, which is committed to creating a world leading community sports development system and increasing participation in sport for people of all ages and abilities across the south west, has received an 80 per cent Highly Commended rating from Quest, the UK quality scheme for sport and leisure.

Managed on behalf of the home country sports councils by national specialist sport, leisure and culture management consultancy PMP, Quest is designed to help sports development managers and bodies improve and enhance the quality of service they are providing through better management of planning, people and delivery.

The assessment took a detailed look at every aspect of Sport England South West’s principles and practices, including its business and communications strategies, the extensive research commissioned by the region’s team, the day-to-day operation of the regional office, and customer and partner relations.

Jim Clarke, Regional Director of Sport England South West said: "This is a fantastic achievement, and one which the whole team is extremely proud of. A huge amount of work has gone on over the last year to achieve this rating, and everyone involved in sport within the region - whether they are taking part, volunteering, coaching or working within the sports sector - will ultimately get the benefit of having a highly rated organisation on their doorsteps. We actively encourage other sports organisations to go through the assessment to ensure that the quality of sports services in the south west is of a high standard. To lead by example with such a high rating ourselves will hopefully act as an incentive and – in true competitive sports style – set a bit of a challenge to all those involved in sport.

"As always with these assessments, the results represent a milestone, rather than a final destination - we will be increasing our efforts to further improve our work across the south west and get as many people as possible actively involved in sport. With 2012 just around the corner there is no better time than right now."

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