Sport England

The Nation's Biggest Supporter

Customer Service Standards

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The standard of service you can expect from Sport England East Midlands

Sport England aims to be a high performing organisation committed to providing a high standard of service. In order to achieve this we will ensure that:

• Letters and email correspondence should have a full response within 10 working days.  If there will be a delay an acknowledgement should be sent within 3 working days, indicating when a full response can be expected.
• Telephones should be answered within 3 rings (both direct dials and the main office number).  Our core working hours are 9am to 5 pm. Telephone messages will be responded to within one working day or on first return to the office.
• Visitors will be greeted and welcomed to the office in a friendly and professional way.
• Initial assessment of Community Investment Fund grant applications will be completed within 15 days. A decision on applications for award will be completed within eight weeks

Complaints
If you wish to make a formal complaint the Sport England three step complaints procedure is on our web site

Contacting Sport England East Midlands
Grove House
Bridgford Road
West Bridgford
Nottingham NG2 6AP

Tel: 0115 982 1887
Fax: 0115 945 5236
Email: infoem@sportengland.org

Finding your way to our office - a map to help you (226 Kb) PDF

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