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1. Performance management systems
Excellent organisations have a culture of performance management running through everything they do.
Performance management-IDeA Knowledge
Welcome to the performance management resource of the Performance Management, Measurement and Information project (PMMI), which is part of the strategic collaboration between the IDeA and the Audit Commission and is designed to bring performance management together in a whole new, more effective and more consistent way.
http://www.idea-knowledge.gov.uk/idk/core/page.do?pageId=76209
http://www.idea-knowledge.gov.uk/idk/core/page.do?pageId=76227
Wigan Councils performance project
Understanding performance management- Office of government commerce
Building a performance framework- Office of government commerce
This section covers why performance management is important. It seeks to link measures and targets to strategic objectives and should reflect all the activities, outputs and services of the organisation.
2. Data management, presentation & reporting
Good performance management has at its heart access to good quality easy to understand and use data about its performance. It regularly uses this data to change the way it operates in order to improve.
Choosing performance measures - Office of government commerce
This section deals with selecting the right measures with which to assess the organisation’s performance.
People and processes - Office of government commerce
This section deals with slightly less mechanistic issues than the previous four sections. The process of data collection is defined, specific roles and responsibilities are assigned. Communication and engagement are vital for speeding up the flow of information, within which, stakeholder analysis enables identification of those with whom continuous engagement and communication is essential to manage requirements, expectations and performance measurements.
3. Equality Targets
Where parts of your community are under represented in your service you may wish to set specific targets to improve their accessibility. The equality standard helps you assess the performance of your organisation on all aspects of equality.
Equality Standard - Employers organisation for local government
We have developed an on-line toolkit called e-s@t (electronic self-assessment tool), to help councils with the implementation and self-assessment process.
Setting targets for gender equality- Equal opportunities commission
The EOC has produced a Code of Practice that gives guidance on the interpretation of the legislation and advises on good equal opportunities practice.
Many employers now commit their organisations to an equal opportunities policy which sets out employment procedures and practices which comply with the requirements of the Acts and the Code; some have also set equality targets by which they can evaluate the effectiveness of their equal opportunities policy against qualitative and/or quantitative objectives.
4. Learning from review & evaluation
Collecting endless data is no use if you do not use it to improve. However over time things change. Your community needs change, your resources change and your priorities change. This change needs to be picked up in regular reviews. Over a longer term step back and evaluate if you have achieved what you set out to achieve in your strategy. What worked, what didn’t work? What did others do differently? This is how organisations learn.
Using performance information-Office of government commerce
This section deals with the use of performance data once it has been gathered. The performance reporting and analysis, when compared with the agreed targets and benchmark indicators, helps to identify whether they are being met. Finally, actions will be taken to correct performance where necessary or to ensure ongoing improvement.
Getting the most from your data- DFEE
Performance management in LSP’s- ODPM
Evaluation of Local Strategic Partnerships
Performance Management: A briefing note for LSP's by LSP's
Performance data in Social services -Department of Health
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