Comprehensive Performance Assessment (CPA) is changing. In the past there was a great emphasis on how your authority performed in terms of the Governments National Performance Indicators. These are still used, but only form part of a wider judgement.
The Audit commission are now looking for evidence that councils are making a real difference to people’s lives – they want outcome based evidence. They also want to see evidence of public participation in setting service standards, and in judging whether these have been met.
From a service perspective, the changes to CPA assessments represent an opportunity to improve the standing of your services, by showing how they contribute to the achievement of community and corporate outcomes.
To do this, we need to look at, not just how our own service is scored, but at the overall performance of the council. We also need to know how other councils, particularly councils similar to our own, are performing.
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