How can I make sure my volunteers have a good experience and want to keep volunteering?

Making sure your volunteers are enjoying what they do is vital – a happy volunteer is much more likely to keep coming back to help. It might help you to think of their experience in two parts:

What basic things would put a volunteer off coming back?

Your club or event could offer interesting, exciting volunteer roles, but if volunteers have to work with no support or supervision, no breaks or people behaving inappropriately towards them, they may stop helping out. To avoid this happening, have a think about your overall approach to managing volunteers and how volunteer-friendly your club is. Put yourself in their shoes – what would you think if you were a new volunteer?

What are my volunteers motivated by?

Every volunteer’s motivation for getting involved will be slightly different so the answer won’t necessarily be the same for each of them. But knowing why they signed up in the first place and what they hope to get out of the opportunity will help you think of specific ways you can keep individual volunteers keen.

Club Matters has useful information on volunteer retention.

The National Council for Voluntary Organisations also has some information you may find useful:

Volunteer Scotland also have a good practice guide on supporting volunteers.

Some of the larger national governing bodies have good information about retaining volunteers on their websites.

See the following links for more information:

Club Matters - Volunteer retention

NCVO - Keeping volunteers

Volunteer Scotland - Good practice guide