Someone has made a complaint about me. What can I do?

If a complaint is made against you, your club, group or event’s policy will determine how the complaint is handled.

Is it an informal complaint?

If you have heard that someone is complaining about you or someone has told you personally that they don’t like the way you work, it may be best to try and talk to that person to see if you can come up with a solution yourselves. Try to communicate clearly and be honest about how you feel. It might be a good idea to take someone impartial with you for this conversation.

Is it a formal complaint?

Clubs should have a policy on what to do when someone wants to make an official complaint. Guidance about this should have been given to you during your induction. If someone has made a complaint about you, first check your club’s policy on complaints to see what next steps you can take. Then talk to someone in the club, such as your volunteer manager, and ask what you should do. They will be able to help and tell you what your options are.

Does the complaint have to do with discrimination?

If you think you have been discriminated against, see the link below.

See the following links for more information:

Sport England – I think I’m being discriminated against/treated unfairly. What can I do?