I think I’m being discriminated against/treated unfairly, what can I do?

If you think you have been discriminated against or treated unfairly, there are several things you can do:

  1. Talk to the person/persons who you think have discriminated against you
  2. Complain to your club
  3. Take further action.

It’s always best to try and sort it out with the person directly. If this doesn’t work out then the following might be options:

Complain to your club

Check if your club has any procedures in place to handle complaints or a policy on discrimination. This information may have been provided to you in your induction. This should tell you who to contact, how to complain and what will happen next. If your club does not have such a procedure or you don’t know about it, ask someone else in the club (for example your volunteer manager) how to make a complaint.

Take further action

If you’re not able to resolve things directly with your club, you may wish to consider taking further action, including seeking legal advice. Another option is to contact Alternative Dispute Resolution, which may try to sort out a solution without having to go to court.

Although volunteers aren’t protected from discrimination under the employment provisions of the Equality Act 2010, as volunteers aren’t employees, you might be able to claim that, by offering opportunities for volunteering, the club is providing a service, and consequently you’re protected from discrimination.

For more information concerning discrimination in the provision of services, see the links below.

See the following links for more information:

Equality and Human Right Commission - After a complaint has been made

Advice Services Alliance - Alternative Dispute Resolution

NCVO - Equality and diversity

Disability Equality - Good practice in supported volunteering