Quest is managed by Right Directions in partnership with Leisure-net Solutions.
It defines industry standards and good practice and encourages their ongoing development and delivery within a customer-focused management framework. It continues to provide the sector with an effective operational quality mark in a cost-effective manner.
Quest 2012 has moved away from a prescriptive input-based scheme towards a scheme based on impact and outcomes that stretches the sector generally, and high performing sites specifically in the five key areas of working with impact and outcomes, national governing bodies of sport, people development, legacy and health and wellbeing.
How can the CSP use the tool with partners?
What are the costs?
Quest Entry = £950 annually per centre
Quest Plus = £2,300 bi-annually (£2,100 loyalty discount) per centre
Quest Stretch = £2,300 bi-annually (£2,100 loyalty discount) per centre
Quest Entry = £750 annually per team
Quest Plus = £1,900 (£1,050 loyalty discount) per team
Quest Combo = £1,950
A double assessment has been introduced to include both Sports Development and Facility Management. This will help schools, further and higher education institutions, leisure management operators and specialist facilities to embrace best practice in sports development and facility management.
What won't it tell me?
Quest consists of two models:
- The Facility Management (FM) model is aimed at the management of any facility which provides an activity for customers: public, private, trust and voluntary sectors
- The Sports Development (SD) model is aimed at the management of any team which provides or facilitates participation in an activity: public, private, trust and voluntary sectors.
Quest is designed by and for the industry to help managers enhance and continue to improve the quality of service provided to customers.