Quest

Quest is a tool for continuous improvement, designed primarily for the management of leisure facilities and sports development.

Quest is managed by Right Directions in partnership with Leisure-net Solutions.

It defines industry standards and good practice and encourages their ongoing development and delivery within a customer-focused management framework. It continues to provide the sector with an effective operational quality mark in a cost-effective manner.

Quest 2012 has moved away from a prescriptive input-based scheme towards a scheme based on impact and outcomes that stretches the sector generally, and high performing sites specifically in the five key areas of working with impact and outcomes, national governing bodies of sport, people development, legacy and health and wellbeing.

How can the CSP use the tool with partners?

The role of the county sports partnership (CSP) is to promote and advocate the use of Quest and signpost interested local authorities to the Quest website.

What are the costs?

FM Model

Quest Entry = £950 annually per centre

Quest Plus = £2,300 bi-annually (£2,100 loyalty discount) per centre

Quest Stretch = £2,300 bi-annually (£2,100 loyalty discount) per centre

 

SD Model

Quest Entry = £750 annually per team

Quest Plus = £1,900 (£1,050 loyalty discount) per team

 

Quest Combo = £1,950

A double assessment has been introduced to include both Sports Development and Facility Management. This will help schools, further and higher education institutions, leisure management operators and specialist facilities to embrace best practice in sports development and facility management.

What won't it tell me?

Quest consists of two models:

  • The Facility Management (FM) model is aimed at the management of any facility which provides an activity for customers: public, private, trust and voluntary sectors
  • The Sports Development (SD) model is aimed at the management of any team which provides or facilitates participation in an activity: public, private, trust and voluntary sectors.

Quest is designed by and for the industry to help managers enhance and continue to improve the quality of service provided to customers.

Where can I find out more?

You can visit http://questnbs.org/quest or contact Quest at info@questnbs.org or by calling 01582 840 078

May 2014