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1. Systems and processes for engaging communities
Effective consultation depends on using the right processes that enable objective views to be collected and used to develop strategy, assess priorities, define service standards and influence decision making.
(see also Policy & Strategy- consulting effectively on your strategy)
Local Community Strategies-IDeA
Community strategies are central to the modernisation of local government. Each authority and each community is different and no two community strategies will be the same. However, underpinning them are common principles and local authorities will be able to learn and gain insight from approaches in other areas
Connecting with communities-IDeA knowledge
This good practice resource contains lessons from the Connecting with Communities research project, professional advice, best practice case studies and hundreds of documents you can download for free, helping to spread good practice and saving you time and money
Community Engagement How to... Guide- Scottish centre for regeneration
Community planning aims to improve the quality and delivery of public services. At its heart is the importance of involving local people in planning and managing services. The aim of this guide is to provide community planning partners, including community representatives, with help in this process.
Evaluation of LSPs: Community engagement action learning set report, Feb 2004- ODPM
This report reflects the work of an action learning set comprising 10 LSPs. It has been commissioned by the ODPM and DfT to provide guidance materials - specifically developed from local perspectives - to support other LSPs and local, regional and central partners and policymakers.
2. Consultation techniques
There are many different consultation techniques that are better suited to particular situations.
(see also Policy & Strategy- consulting effectively on your strategy)
Consultation Techniques - IDeA Knowledge
This consultation module has been developed with the help of a number of local authorities who have produced excellent guides of their own.
Their toolkits and individual case studies are included throughout this guide but we would like to acknowledge here the excellent guide to market research by Kirklees Metropolitan Council, Exeter City Council's best practice in consultation, North Lincolnshire Council's consultation toolkit, the Audit Commission's Listen Up! Effective Community Consultation and MORI's Feeling the Pulse on which a good deal of this module is based.
Braintree District Council has also produced a useful CDRom (Word DOC, 3 pages, 115KB) , priced at £40, to help people improve their consultation skills with local communities. Other useful resources are listed at the end of this module.
http://www.idea-knowledge.gov.uk/idk/core/page.do?pageId=81631
An introductory guide to how to consult your users -Cabinet office
http://www.asylumsupport.info/publications/servicefirst/usersurveys.pdf
3. Working with under-represented groups
Specific techniques are required to work with some excluded groups and communities. The equality standard helps you assess the performance of your organisation on all aspects of equality.
(See also policy & strategy- consulting with hard to reach groups)
The Equality Standard for Local government-Employers organisation for local government
We have developed an on-line toolkit called e-s@t (electronic self-assessment tool), to help councils with the implementation and self-assessment process.
Sport & Recreation for people with disabilities (72 KB)& DDA Information note for sports clubs-Sport England (111 KB)
Women’s participation in sport-fact sheet- Sport England (1.26 MB)
Sports participation and ethnicity in England- Sport England (177 KB)
Equity guidelines for governing bodies of Sport England
The Disability Portfolio- Museums & Libraries Association
The Disability Portfolio is a collection of 12 guides on how best to meet the needs of disabled people as users and staff in museums, archives and libraries. It gives invaluable advice, information and guidance to help overcome barriers and follow good practice.
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